Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 7-day exchange policy for all our jewellery items.
Reach out within 7 days of receiving your order via phone or email.
Return the item in its original packaging with all tags attached.
Choose another item or receive store credit for future purchases.
Items must be unused, in original condition, and accompanied by the original receipt or order confirmation. Custom-made and personalized items cannot be exchanged unless defective.
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.
Phone: +92 300 1234567
Email: hello@luminajewels.com
Hours: Monday-Saturday, 9am-6pm